PRODUCTS AND CARE
Q: Where are your pieces made?
A: We manufacture all our pieces in our Toronto workshop to ensure they wholly meet our rigorous standards.
Q: What types of wood material do you use?
A: We construct our pieces from solid wood and MDF material of the highest quality. We source all our raw materials from local suppliers and prepare them for fabrication in our workshop.
Q: How should I care for my wooden ashtray or humidor piece?
A: When properly cared for, your humidor or ashtray will only become more distinctive with age. To extend the life of your piece, we recommend the regular usage of a wood polish or furniture wipe on all solid wood surfaces (i.e. white oak, cherry, walnut, maple, mahogany etc.). If your product is finished in a solid color (i.e. painted MDF), we recommend using a Varsal to thoroughly clean your piece once a month. For best results, we recommend that you regularly dust your products using a soft microfibre dry cloth.
Prolonged exposure to a strong light source (sun or artificial light) may alter the finishing of your product.
Q: How should I store my wood piece?
A: We advise you to store your pieces away from any strong light source (sun or artificial light) and to avoid vents that exhaust hot or cold air. Your piece will appreciate a consistent room temperature of 25°C. It is important to ensure that the room temperature does not rapidly fluctuate and that relative humidity is minimal.
Q: How should I season my cabinet humidor?
A: The seasoning process is unique with our products, an outcome of their artisan construction. We integrate solid 5/8” boards of kiln-dried Spanish cedar wood and avoid the use of low-end veneer material. We recommend the traditional sponge and distilled water method. This process should be repeated a total of 3 times to ensure your humidor is fully seasoned and ready for use.
Q: Do your cabinet humidors have a humidification system built-in?
A: Yes, all our humidors are constructed with an integrated humidification system. We go to great lengths to ensure that the wiring is hidden and unexposed from the interior.
Q: How are your cigar cases made and what types of materials do you use?
A: Each case is meticulously handcrafted using the centuries-old tools and techniques of vintage leatherworking. We use only the most luxurious of natural materials in construction, including sumptuous linen thread, beeswax, and full grain vegetable -tanned calf leather.
Q: How should I care for my cigar case?
A: To extend the life of your cigar case you may use any leather cleaning product. Apply the spray or paste on the surface area and let your application sit. After a few minutes, use a dry micro fibre cloth for clean wiping. This will remove dirt and grime and provide your cigar case with a brand new shine.
CUSTOM BUILD
Q: Are you able to work with exotic materials and accommodate requests outside of the options listed on your website?
A: Yes. As proud craftsmen and passionate artists, we feel we do our best work when challenged with a unique request. We can incorporate metal trim work, upholstery, leather, exotic skins, and stonework to realize a truly bespoke humidor.
FABRICATION & ORDER
Q: What is the lead-time for a cigar ashtray or cabinet humidor?
A: The lead-time for a cigar ashtray is generally 4 to 6 weeks, while a cabinet humidor is 12 to 14 weeks. Do note that lead-times can vary slightly depending on the scope and specificities of the project.
Q: What is the lead-time for a cigar case?
A: The lead-time for a cigar case is generally 4 to 6 weeks. Do note that lead-times can vary slightly depending on your location.
Q: Do you provide updates during the production phase?
A: Yes. Initially, you will receive an email confirming and thanking you for your order. You will receive an additional notification when your piece is put into production and a final notification when it is packaged and ready to ship.
Q: How long does it take to ship my order?
A: We typically ship pieces from our facility within 24 to 48 hours after completion. Our business hours are Monday to Friday, 9AM to 5PM EST.
Q: How can I track my order?
A: Once your order is shipped you will receive an online tracking number.
DELIVERY AND RETURNS
Q: Do you deliver internationally?
A: We are pleased to service international orders. Do note, however, that shipping costs can vary dramatically depending on the destination. Some regional couriers may also have restrictions or policies in place that preclude the delivery of our pieces.
Q: How long will it take to receive my order?
A: Once a finished piece departs our workshop, shipping times can vary depending on your location. Any shipping times provided by us are estimates only, subject to available inventory and our terms and conditions of use. For custom build orders, see our custom build purchase agreement for additional details.
Q: What is your return policy?
A: Please refer to the ‘Return and Exchange’ policy of our ‘Terms and Conditions of Use’.
ACCOUNT
Q: Do I have to create an account to order?
A: No. While creating an account will allow you to checkout faster, create a wish list, track orders, and receive exclusive information, you may opt to checkout as a guest. You will still need to provide your email to utilize the guest checkout option.
Q: If I checkout as a guest, can I still create an account later?
A: Yes. When you purchase an item as a guest, we will send you a hyperlink via email through which you can select a password and create an account, if you desire.
Q: Do you save my bank details?
A: No, we use a secure and trusted third-party payment processor and never retain your banking or payment information. See our privacy policy for further details.
PAYMENT
Q: What types of credit cards do you accept?
A: We accept payment via wire transfer, bank draft, Visa, MasterCard, Discover, and American Express. Accepted payment methods may differ slightly depending on your geographic region.
Q: Which payment processors do you use?
A: We use Stripe and PayPal for payment processing services. Please see our privacy policy for further details.